Send it across town.We hold the money till it lands.
Book a verified rider for your package. You pay when you book, we hold the money while it's on the road, and the rider is paid once you confirm it arrived (or automatically 24 hours later).
Invite-only for now. Sign in with the number you were invited with.
Who holds the money?
If you've ever sent a package across Lagos, you know how it goes. Pay the rider upfront and hope your goods arrive. Ask them to deliver first and they have to hope you'll pay.
Someone is always trusting a stranger. Mulaport holds the money in the middle, so neither of you has to.
- Before the trip
- The usual wayYou send money to a rider you've never met, or they ride on trust that you'll pay at the end.
- With MulaportYou pay Mulaport. We hold it. The rider can see the job is paid for before they move.
- At pickup
- The usual wayWhoever turns up and says they're the rider gets the package.
- With MulaportThe rider enters a pickup code that only you have. Wrong person, no code.
- On the road
- The usual wayYou call every ten minutes: “Abeg, where you dey?”
- With MulaportYou watch the rider move on a live map.
- At the door
- The usual wayYou hope it reached the right person.
- With MulaportThe rider takes a photo, then the receiver gives the delivery code.
- After
- The usual wayThe rider chases their money, or you chase a refund.
- With MulaportYou confirm and the rider is paid. If something's wrong, the money stays where it is.
Five steps. The money moves in the last one.
Follow ₦6,500 from a Yaba office to a customer in Lekki Phase 1.
- 1
Book and see the fare first
Search for the pickup and drop-off, or drop a pin when Google can't find the exact spot. We work out the road route (up to 50 km) and show a fare for each vehicle. Add a contact and a landmark for each stop, because the rider will need them.
Where the money is: ₦6,500 is still with you.
- 2
Pay. We hold it.
You pay through our payment partner's checkout. The money lands with Mulaport, not with the rider, and stays there until the job is done. Then we find the nearest free verified rider for you.
Where the money is: ₦6,500 is held by Mulaport.
- 3
A verified rider picks up, with your code
You see the rider's first name and vehicle as soon as they accept. At pickup, whoever hands the package over reads them your pickup code. If the code doesn't match, the pickup doesn't happen.
Where the money is: ₦6,500 is still held by Mulaport.
- 4
Track it, then a photo and a second code
Watch the rider on the map while the package is on the road. At the drop-off they take a photo first, then the person receiving it gives them the delivery code. Send that code to your receiver before the rider arrives.
Where the money is: ₦6,500 is still held by Mulaport.
- 5
Confirm, and the rider gets paid
Happy with it? Tap Confirm delivery and the rider's share is sent. Something wrong? Report a problem and the money stays held. If you don't respond, it confirms itself 24 hours after delivery.
Where the money is: the rider's share is paid to Musa.
No code,
no handover.
Every delivery has two four-digit codes, one for pickup and one for drop-off. The rider can't complete either step without the right one.
- Only on your phone
- Codes show on your order page. Riders and our support team never see them.
- Five tries, then a lock
- Five wrong codes lock that step for ten minutes, so guessing gets nowhere.
- Photo first
- At the drop-off the rider takes a photo before entering the code, so you can see where it was left.
Every rider is checked by a person.
Before a rider sees a single job, someone on our team goes through their whole application: ID, licence, permit, vehicle papers, a guarantor and a selfie taken on the spot. If anything doesn't add up, it goes back to them with the reason.
Got a bike?
Ride with Mulaport.
See the pickup area, the drop-off area and exactly what you'll earn before you accept. Every job is paid for before you move, and your money is released when the client confirms, or automatically after 24 hours.
How riding worksQuestions people ask us
Who holds my money during the delivery?
Mulaport does. You pay through our payment partner when you book, the money sits in Mulaport's account, and nothing goes to the rider until the delivery is confirmed. There's no wallet: each payment is held for its own order.
When does the rider get paid?
When you tap Confirm delivery. If you don't respond, the delivery confirms itself 24 hours after the rider marks it delivered, so riders aren't left waiting on a client who has moved on.
What if something goes wrong?
Tap Report a problem on your order (not received, damaged, wrong item or something else). Reporting stops the automatic confirmation, so the payment stays held while we look into it with you and the rider.
How are riders checked?
Every rider applies with their national ID (NIN), driver's licence, rider's permit, vehicle registration, insurance, a utility bill, a passport photo, a selfie and a guarantor. A member of our team reviews every application by hand before the rider can take a job.
How is the fare worked out?
From the real road route between your pickup and drop-off and the vehicle you choose: bicycle, motorbike, car or van. You see the fare for each before you book, and the fare you book at is the fare you pay.
Can I pay the rider cash?
No. Payment goes through Mulaport so it can be held until the delivery is done. That protection only works if the money isn't in anyone's pocket yet.
Where do you deliver?
Within Nigeria, for trips of up to 50 km by road. Every pickup and drop-off is checked against Google Maps so the rider is sent to the exact spot, and you can drop a pin and add a landmark when an address alone won't do.
How do I sign up?
Mulaport is invite-only while we grow. If you've been invited, sign in with that phone number and we'll text you a one-time code. No password to remember.